Essays & dispatches
The blog.
Short essays on running a startup, building a CRM, and the unglamorous middle of software.
- Filed under —
- design
- founders
- philosophy
- pricing
- product
- April 2, 2026
The 2 a.m. email, and the CRM we wish we'd had
Every founder knows the feeling. We built EllorCharlie because we lived it.
founders · philosophy
- March 18, 2026
Why we unified the customer timeline
Support, sales, billing, and product events in one feed per account — and why that single decision changed the way our customers work.
product · design
- March 1, 2026
On pricing, and why we refuse to say 'contact sales'
The case against the 'book a demo for pricing' dance — and what we do instead.
pricing · philosophy