Frequently asked
Ten short answers.
If yours isn't here, write to us.
- What is EllorCharlie?
- A CRM built for startups. Sales, support, onboarding, and customer communication unified in one workspace.
- How is it different from HubSpot or Salesforce?
- It was designed for ten-person teams, not ten-thousand-person ones. One unified customer timeline, not four disconnected tools bolted together. Transparent pricing, not a sales dance.
- How long is the trial?
- Seven days. Long enough to know. Short enough to respect your time.
- Do I need a credit card to start?
- No.
- Can I import from my current CRM?
- Yes. We have guided importers for HubSpot, Salesforce, Pipedrive, and Intercom. Custom CSV works too.
- Do you offer SSO?
- SAML SSO and SCIM provisioning are included on the Scale tier.
- What about data residency?
- US and EU regions are available. Scale customers can pin region at setup.
- What is your uptime SLA?
- 99.95% monthly on the Scale tier. Historical uptime is published on our status page.
- How do you handle security?
- SOC 2 Type II. Data encrypted in transit and at rest. Full audit log on Scale. Questions to security@ellocharlie.com.
- Who is behind EllorCharlie?
- Three operators who spent a decade running customer-facing tools at early-stage companies. See the about page for more.