Shared inboxes are live. Route by team, tag, or customer segment. Internal notes are threaded and support @mention to page a teammate. Routing rules have a new UI that’s easier to reason about than the old branch-based editor.
- Added: Internal notes on every inbox message
- Added: @-mention autocomplete, pages the teammate in-app
- Changed: Routing rules editor rewritten from scratch
- Fixed: Attachments over 25MB no longer fail silently